How do I use the Power Triangles?
Pop the T-Bar between the two rubbers and insert into the holder on the machine. Make sure the triangles are placed in the holder horizontally NOT vertically as this will severely affect the performance of the machine. The triangle system is based around different grades of rubber density, ranging from soft to hard! Black, Blue and Red are the hardest. Purple, Green and Yellow are the softest.
The triangle set up is down to what suits you and your style of work! The most popular combinations are black on black, blue over red, purple over green, blue over yellow.
A hard rubber at the top will drive the needle down harder and faster than a softer rubber. A softer rubber on the bottom triangle will return slightly slower.
Unfortunately not - the Cintiq pen is flared at the end and our grip wont slide over.
Our machines come as RCA connection as standard, we can fit Phono if that is your preferred connection. Email us after placing your order. We do not include RCA cables in with the machine.
It depends where in the world you are located! If you are in the UK usually a 3/5 days. Anywhere outside of the UK is around 10/14 days.
How long will my repair take?
Repairs can take anywhere from 10/14 days depending on the volume of orders and repairs we have in house.
The serial number is located under the vice cap on all Vertex Plus (V3) and V2 models.
Directly to our machine shop located in the North East of England. Email us here and we can get your machine repaired!
Warranty is voided if you open up the machine, tamper with the motor or attempt to replace parts on your own. Accidental damage/negligence/misuse is not covered.
If its a simple shell change our standard charge is £15/20 depending on the model. If its a motor issue we can send you a quote for the repair via email.
Your name, address and a brief description of the problems you are experiencing. Be sure to pack the machine safely and securely.
Please be aware that we have the right to refuse to repair machines if they are not up to our hygiene standards as we will not risk contaminating our tools and workshop.
We do not cover customs charges. If sending in for a repair from overseas, make sure to mark the package as a repair.
Emails are answered from Tuesday to Friday.
Email, or send us a message on Facebook and we will get back to you.